Infographic : Gamification in Banking and Financial Services…
Gamification in Banking and Financial Services [INFOGRAPHIC]
What are banks and financial services companies
doing to understand and motivate their customers and employees? What are the
impacts caused by a lack of engagement in the industry? When there is a lack of
trust and engagement, customers don’t consume products and services. Engagement
is critical to keep your customers loyal to your brand. At the same time low
engagement amongst employees causes high levels of stress and burn out. This
results in decreased performance, not to mention that stress causes higher
error rates, poor quality work, staff turnover and absenteeism. In this
infographic you will learn about the effects of customer and employee
engagement in banking. You will understand the importance that a solid
engagement strategy can have. You will find examples of how gamification can
help you engage your customers and employees.
Source: Gamification in Banking and Financial Services
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